Terms and conditions

General service information

Okefy company operates in the main cities of Ukraine. It provides private transport services, such as airport transfers, hourly car rental, tours to Ukrainian sights. Customers (users, clients) can make a booking of the desired service via website Okefy.com, email or phone.

Okefy provides its services in partnership with local transport service providers (TSP) independent of Okefy. Therefore, Okefy makes the necessary arrangements with the transport service providers in its own name, which provides the customer with an entitlement to carriage over the TSP. Consequentially, Users are entitled to demand travel services and other claims directly from the TSP.

The Customer uses Okefy only as an intermediate or an arranger and not as a transport service. The compensation claim of Okefy is made up of arrangement fees as well as the advance payment made by Okefy to the TSP.

After an order is made, the client receives a confirmation letter with all order details and total cost of the order at his/her email. The arrangement agreement between Okefy and the client for the requested travel service comes into effect only through a separate statement ("Booking Confirmation") by Okefy per email. The User themselves is then entitled to demand the transportation services from the TSP directly as well as to make further claims directly against the TSP.

These Terms & Conditions (hereinafter referred to as “Terms”) are a set of rules and agreements between customers and Okefy. They are also described in details, which travel services Okefy provides, and conditions of use of those services. Deviations from the User Terms, even in the case of letters of confirmation and unreserved services, are hereby rejected.

If client orders and uses Okefy`s services, he or she agrees with these Terms.

Customer order details requirements for the use of Okefy services

We urge to leave your order details carefully. Okefy is not liable for wrong order details and further poor quality of service. Registration using automated methods is not recommended.

Main conditions of using of Okefy services

In this paragraph described details of the Customer’s Ride, the Customer can only make demands to the transport service providers, if they are agreed upon in the arrangement agreement with Okefy.

  • Transportation

    • Vehicle categories and models

      Okefy offers a wide range of vehicles to its customers. There are 3 vehicle groups presented on the website: Comfort, Executive and Coaches. Each group has its own car types (e.g. Business, Premium, VAN, etc.). During the booking process, clients see examples of cars in each class. These are not connected with any right to a particular vehicle model for the booked vehicle category - regional differences are especially possible. If for some reason, we cannot provide a client with an ordered car class, we provide a higher car class without any additional payments from the client.

    • Carriage of animals, baggage

      During the booking process, on the car choice stage, there is information about each car capacity. It describes how many people and bags can carry each vehicle. If a client has more bags or they are too large, he/she must inform us (notes to a driver in the order form). In the case when a client has more bags than the chosen car can carry, extra charges may occur. Also, a client must inform us when he/she travels with an animal (the full information about a client`s pet should be filled in the “notes to a driver”). In some cases, a driver can refuse the carriage of luggage and/or animals which was/were not agreed to.

    • Carriage of children

      Okefy offers child seats to its clients for an extra fee. When a client travels with a child or children, he must inform us about a number of child seats and the age of the children (notes to a driver). According to the safety rules, minors must travel in cars using seat belts or child seats, depending on the child age. Minors should travel with a responsible adult.

    • Vehicles capacity

      Every client can see a capacity of each vehicle during the booking process and choose an appropriate car. The driver can refuse the carriage of customers or baggage if he believes they compromise the space and safety conditions.

    • Prevention of carriage

      The driver can refuse the carriage of customers or baggage in cases described above: too large amount of passengers or bags; animals without special box (container); when a client did not inform us about a bigger number of people; when a client travels with a children but did not book the necessary number of child seats.

    • Hourly rides

      Hourly rides is a car rental services with a private driver at a steering wheel. A client chooses how many hours he need a car. A private driver will meet a client at the agreed time and place. The minimum duration for the hourly ride is 3 hours. For hourly bookings, the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.

    • Forgotten and lost belongings of passengers

      When a client lost his/her personal belongings, he/she must inform Okefy as soon as possible. In this case, we will contact a driver, who served the client and try to find out where is the lost thing. We do not guarantee the successful return of the lost belongings. Okefy is not responsible for lost belongings of clients.

    • The correctness of the data posted

      Okefy strictly recommends filling in order details carefully. If a client puts wrong order details (e.g. flight number, meeting date or time, etc.) Okefy does not guarantee to provide quality services. If a client booked and paid for a service with a meeting date that is later than actual meeting date, the order cost must be paid in full amount (100%).

  • Payment methods

    A client has two possible payment methods to pay for Okefy services:

    • Full online payment. Choosing this payment option, a client pays 100% of the order cost online, using his/her bank-card.

    • Online prepayment. This payment option means that a client pays online part of the total order cost. The rest amount of money he/she pays to his/her driver by cash at the end of the trip.

    All payments are made in euros. Payment fee pays a client.

  • Delays policy

    If a client delays for some reason, he/she must inform us about such delaying. In case of flight delays, our drivers monitor clients` flights via specialized web-services and meet customers in time. For airport transfers when a client rides to the airport, Okefy recommends booking a vehicle 2-3 hours before the flight departure, depending on the city and airport. If a client delays to the flight due to mistaken meeting time, Okefy is not responsible for such fault. A driver can be late only in case of extraordinary situations, such as unpredictable traffic-jam, extremely weather conditions, etc. In this case, we contact our clients for further instructions.

  • Cancellation policy

    • In case of airport transfer service, a client can make a free-of-charge cancellation if there are more than three hours left before the agreed pickup time. Okefy charges 100% of the transfer cost (without additional options) for clients who make cancellation three hours or less before the agreed pickup time. A client can cancel his/her order by requesting us to do so via email, live chat on the website or by phone.

    • For prepaid city tours, hourly rides and other Okefy services, a client should inform us about cancellation not less than 24 hours. In the case when a client cancels one of the services above 24 hours and less before the agreed time, the 50% penalty occurs.

    • For all Okefy services, when a cancellation is made after the agreed meeting time, Okefy charges a client with the full amount.

    • In the case when full or partial refund takes place, the refunded sum of money will be returned to the bank-card which was used for online payment for the order. The refunded money will be returned to the bank-card during 3-5 bank days.

  • Changes to booking

    Depending on what change in order a client wants to make, Okefy can reject in such request or approve. For some changes (e.g. pick-up and drop-off places, date and time of the meeting, car class) Okefy can charge a client extra payment. If a client wants to change his/her order, he/she needs to contact us via email or live chat. To avoid misunderstanding, a client must inform Okefy the order number and what details he/she wants to change. After this, Okefy will inform a client about the decision and extra charge (if applies). Such conditions are actual for all Okefy services.

  • Non-arrival terms

    In case of non-arrival without cancellation, Okefy evades its responsibility for providing a service; however, this does not affect the compensation claim of Okefy towards the client.

    • For airport and train stations pick-ups, the non-arrival without cancellation means that a client has not shown up without cancellation and contacting Okefy. We provide our clients 60 minutes waiting time for airport and train stations pickups and 15 minutes for other cases. If a customer does not show up within 30 minutes after the agreed meeting time, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply. In the case of flight/train delays, the agreed meeting time changes proportionally. From this rule, situations are excluded in which a client and Okefy have agreed on another pick-up time by any appropriate way (phone, email, live chat).

    • In case of hourly rides, the non-arrival without cancellation means that a client has not shown up after the agreed meeting time and during all the time he/she had booked. From this rule, situations are excluded in which a client and Okefy have agreed on another pick-up time by any appropriate way (phone, email, live chat).

  • Client`s behavior

    During riding, clients should make everything needed for the safe ride. It is therefore prohibited for passengers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. Smoking is prohibited in the passenger part of the vehicle. The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent. All clients must follow the instructions of the driver, who is responsible for a safe ride. If a client wants to use some devices in the car, he/she should ask a driver about it. If a client breaks the rules above, a driver has a right to stop providing a service. In this case, Okefy does not refund an order cost.

  • Client`s behavior

    During riding, clients should make everything needed for the safe ride. It is therefore prohibited for passengers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. Smoking is prohibited in the passenger part of the vehicle. The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent. All clients must follow the instructions of the driver, who is responsible for a safe ride. If a client wants to use some devices in the car, he/she should ask a driver about it. If a client breaks the rules above, a driver has a right to stop providing a service. In this case, Okefy does not refund an order cost.

Compensation and payment

Compensations related to order cancellation are described at the cancellation policy above. Okefy also informs clients about cancellation compensations when sending a confirmation letter. When a client is changing his/her route to the bigger distance, or the total number of hours of the hourly ride is bigger, the client will be charged an extra fee according to that change. If the route is changed to the shorter, or the total number of hours of the hourly ride is less, than booked, Okefy charges the client at the same amount of money.

  • Waiting time for transfer services

    Okefy`s clients have 60 minutes of waiting time for airport and train stations pickups and 15 minutes for other locations. In case of flight/train delays, the agreed pick up time will be changed according to the time of such delay. Each additional waiting minutes will be calculated as a flat-rate, including all taxes, fees and tolls. The cost of such extra waiting time depends on the particular municipal area as well as the vehicle category.

  • Waiting time for hourly services

    During the hourly ride, when a client needs to have more riding hours than it was booked, he/she will be charged an extra fee according to the number of extra hours spent and the cost of one hour for particular vehicle type. If a client needs extra riding hours, we recommend contacting us and discussing further actions and the final cost of the service.

  • Payment terms

    Okefy`s clients can pay full order cost online using bank-cards, make a partial payment online and the rest sum by cash to a driver at the end of the trip. Fees for online payment via website and bank transfer are carried by the client.

  • Invoices

    Okefy provides its clients invoices only by request of a client. If a client requests an invoice, we will send it via email

Liability

Okefy is not liable for the accuracy, reliability, completeness, or timeliness of the free content and programs of Okefy, nor for any damage arising therefrom, except to the extent that such damages are caused intentionally or by gross negligence by Okefy. This applies to all kinds of damage, especially damage caused by errors, delays or interruptions in the transmission, or problems with technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or in any other way due to the use of this online offer. Furthermore, Okefy is not liable for the availability and efficiency of the features offered.

Websites of third parties

Okefy does not reliable for the third parties websites and the risks related to visiting of those websites.

The release of liability by the user

The client releases Okefy of all claims and expenses, including appropriate attorneys fees, levied against Okefy by a third party for any use of the Okefy services by the client which violates the agreement or is a breach of these Terms.

Changes to the offer

Okefy reserves a right to change and improve its products and services (e.g. transfers, tours, etc.) in a way that is appropriate to the client.

Content protection

The content, such as texts, photos, videos, and web-pages, contained within the Okefy website and other tools, enjoys copyright protection.

Conclusions

These Terms & Conditions are the entire agreement between Okefy and the client of the service. Any changes to these Terms must be in written form. The same applies to changes or additions to this written-form requirement. Okefy has a right to change these Terms and inform its clients of any changes via email or in any appropriate way. If a client does not object to the new Terms within 14 days of the information being published, the new Terms then apply to the client. If a client continues to use Okefy services and its website, that is mean he/she accepts the new Terms.

Choice of law and place of jurisdiction

For all legal relationships between Okefy and the client, the law of Ukraine applicable to domestic business is effective. Place of fulfillment is Kiev. Exclusive place of jurisdiction is Kiev, insofar as the client is a merchant according to the Commercial Code, or, upon suing, has no fixed place of residence in Ukraine. Legally binding jurisdictions remain unaffected.

Severability

If any provisions of these Terms prove invalid, unenforceable, or contain loopholes, the remaining provisions remain in effect. The parties are obliged to replace the invalid, illegal, or unenforceable provisions with ones that come closest to the meaning and economic purpose and the intent of the parties.