Privacy policy

This privacy policy sets out how Okefy collects, uses, and protects any information that you give www.okefy.com when you use this website.

Okefy is committed to ensuring that your privacy is protected. When you provide us with personal data which can identify you when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy informs you as a visitor of the Okefy website, as a user or customer of the tours, transfers or other services of Okefy about which personal data of yours is processed by Okefy for which purpose.

Okefy may change this policy from time to time by updating this page. We recommend you to check updates on this page from time to time to ensure that you are happy with any changes. Clients of the Okefy Services will be informed via email or attending this website and may be asked for renewed consent.

You can contact the person responsible for data processing within the meaning of the General Data Protection Regulation (GDPR): info@okefy.com. If you have any question or complaint, please contact us via the email address.

Data security

Okefy company takes the privacy of its customers seriously. For this purpose, we will only process and use your personal data to administer your account and to provide the products and services you have requested from us. Okefy will send email letters with news and new offers only with client`s agreement.

Okefy uses appropriate technical and organizational measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs, and the type, scope, circumstances, and purposes of processing as well as the different probability of occurrence and severity of the risk. The transmission of personal data between your device and our website is always encrypted by SSL encryption (the green lock symbol in the address line of your browser). Okefy cannot guarantee you safe data transferring via email. For this purpose, you should not send us any personal data (e.g. bank card details) by email.

What we collect

We may collect the following personal data provided by you when you use the Okefy Services or when booking rides (hereinafter "Personal Data"):

  • Pick-up location, destination, meeting date and time, flight number, notes to a driver;

  • Your name, contact telephone number, e-mail address;

  • Additional options you choose (e.g. local sim-card, child seat, an extra stop, English-speaking driver);

  • Time of your order, its status;

  • Previous trips;

  • Invoices, status, billing address.

The Personal Data is used for Okefy Services, i.e. for the personalized fulfillment of the registration relationship (creation, storage, administration and support of your account), for the procurement of booked rides and for the fulfillment of the transportation contract with the limousine service provider. Okefy passes on Personal Data to third parties, in particular, our limousine service providers, as far as necessary, so that the customer can be transported and the ride can be handled according to the booking. The collected payment data is stored by a payment service provider and transferred to the financial services institutions or banks involved.

Personal data may be transferred to limousine service providers in a third country outside the European Union or the European Economic Area where the ride is scheduled. As a rule, Okefy cannot provide any further information on the level of data protection in the third country. An adequacy decision (see Art. 45 para. 3 GDPR) or appropriate guarantees (see Art. 46 GDPR) are not required for the transfer, since the transfer is necessary for the performance of the contract between the data subject and the data controller or for the implementation of pre-contractual measures at the request of the data subject (Art. 49 para. 1 letter b GDPR) or because the transfer is necessary for the conclusion or performance of a contract concluded by the data controller with another natural or legal person in the data subject's interest (Art. 49 para. 1 letter c GDPR).

The legal basis for the processing of personal data during the booking and use of the Okefy Services is Art. 6 Para. 1 lit. b GDPR (fulfillment of contract). If the person concerned provides additional information voluntarily (e.g. additional options), the legal basis is their consent pursuant to Art. 6 para. 1 lit. a GDPR and our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

In addition, Okefy processes Personal Data in order to analyze, personalize and improve the use of Okefy Services, to advertise Okefy Services, to identify, limit and eliminate technical or process-related faults and problems and to prevent illegal use of Okefy Services (e.g. fraudulent booking, cyber attacks). The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR.

Credit card data

Okefy services such as airport transfers and city tours can be paid by bank card online. To protect its clients against unauthorized access Okefy receives payments through certified payment provider whose systems comply with the applicable security standards, such as the PCI-DSS standard (Payment Card Industry Data Security Standard). For recurring transactions, credit card data is stored by the PCI-DSS-certified payment provider. In this respect, the legal basis for processing is Art. 6 para. 1 lit. b GDPR (fulfillment of contract).

Okefy company does not store bankcard information or only stores it in an abbreviated form for analysis purposes or to prevent fraud. The legal basis for this is Art. 6 para. 1 lit. f GDPR (legitimate interest of Okefy).

Communication with Okefy

Contacting Okefy by phone, live chat, email or Facebook Messenger, the information provided by you may be processed to handle your request and to answer your questions. The legal basis is Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (performance and initiation of contracts). In case, when you face with troubles on the payment stage, we will use your contact information (email or phone number) to contact you and help with your order.

To improve Okefy services and to meet demand, Okefy may use contact information (if possible anonymized). We can also use it for process-related disruptions and problems and to prevent illegal use of Okefy services. The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR.

E-mail advertising, newsletter

If Okefy has your consent or if we are otherwise entitled to do so we may send advertising emails to you. We may use your Personal data such as your name and email address to send you advertising or news according to your previous travel experience with us. The purpose of data processing is that Okefy can inform you about current offers.

Okefy can use pixels (a graphics file is inserted into the e-mail in HTML format) in some news or advertising emails. This tool (pixel) we can use to recognize if and when an email has been opened and links contained have been clicked. The legal basis for data processing is if you have agreed separately and expressly, Art. 6 para. 1 lit. a GDPR (consent) and otherwise Art. 6 para. 1 lit. f GDPR. If you do not wish Okefy to send you such emails, you can use the unsubscribe link contained in each mailing or send us an e-mail at the info@okefy.com at any time without incurring any costs.

Rights of the data subject

During the booking process, Okefy processes your Personal Data. This is a purpose to classify you and every customer as data subject (Art. 4 No. 1 GDPR). As the data subject, you have the following rights with regard to your personal data:

  • Right to be informed. Art. 13-14 GDPR

    You as our client (the data subject) has the right to know about the collection and use of your personal data.

  • The right of access. Art. 15 GDPR

    The data subject can access (get the copy of) its personal data (Subject Access Request, SAR).

  • Right to rectification. Art. 16, 19 GDPR

    A right for customers to request correction of inaccurate personal data, or complete if it is incomplete.

  • Right to erasure (RTBF). Art. 17, 19 GDPR

    The data subject has the right to be forgotten – is a right to erasure of personal information. The data controller (Okefy) is obliged to delete personal data immediately if the data are no longer necessary, if the data subject withdraws his/her consent to the processing, if the personal data have been processed unlawfully or if there is any other reason for deletion within the meaning of Art. 17 GDPR and the data controller is not entitled to object to the deletion.

  • Right to restriction of processing. Art. 18, 19 GDPR

    The data subject has the right to request the restriction or suppression of the personal data processing (alternative to erasure). When restricted, Okefy can store but not use personal data. Applies if one of the conditions specified in Art. 18 GDPR is met, for example, if the accuracy of the personal data is contested by the data subject or the processing is unlawful and the data subject opposes the erasure of the personal data.

  • Right to object. Art. 21 GDPR

    The right to object to the processing of an individual`s personal data in certain circumstances. For example, an absolute right to stop processing of data being used for direct marketing. The data controller will then no longer process the personal data unless he can prove compelling legitimate grounds for processing, which outweigh the interests, rights, and freedoms of the data subject or the processing serves to assert, exercise or defend legal claims.

  • Right to data portability. Art. 20 GDPR

    The data subject has the right to obtain personal data for reuse. The data should be provided to data subject in a structured, commonly used format and machine-readable and he/she has the right to transmit this data to another controller without interference by the controller to whom the personal data has been provided. This applies only to information that the customer provided to the controller. Applies in the case when the lawful basis is consent and processed by automated means (no paper).

  • Right to withdraw consent. Art. 7 GDPR

    The data subject has the right to withdraw consent that was given previously. It`s possible at any time.

  • Right to lodge a complaint. Art. 77 GDPR

    Without prejudice to any other remedies, any person concerned has the right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR.

  • Rights related to Automated Decision Making. Art. 22 GDPR

    Every data subject has a right not to be subject to an automated decision (automated individual decision making, profiling) if has legal or similarly significant effect. The rule doesn`t apply if it`s necessary for the performance of the contract, authorized by law, based on explicit consent.

Data erasure and storage time

Okefy will delete the data subject`s personal data as soon as the legal basis for their processing ceases to exist. In some cases, however, legal bases can also exist in parallel or, if a legal basis ceases to exist, a new one can come up, such as the obligation to store certain data in order to fulfill a legal obligation to retain data (e.g. in accordance with commercial or tax law).

Cookies we use:

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Opera
  • Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

We use next services that can collect and process client`s Personal data

Google AdWords Conversion Tracker

Okefy uses the online advertising program "Google AdWords" and in the context of Google AdWords the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which guarantees compliance with the data protection level applicable in the EU.

We use the offer of Google Adwords to draw attention to our offers with the help of advertising materials (so-called Google Adwords) on external websites. The conversion tracking cookie is set when a user clicks on an AdWords ad served by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If you visited a particular page and the cookie has not expired, Google and Okefy can see that you clicked on the ad and were redirected to that page. Each Google AdWords customer receives a different cookie. Cookies cannot, therefore, be traced through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Adwords customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they will not receive any information that personally identifies users. The data collected is stored and processed in the USA.

If you do not wish to participate in tracking, you can block this use by deactivating the Google Conversion Tracking cookie via your internet browser under User Settings. After that, you are not included in the conversion tracking statistics.

For more information about Google's privacy policy, please visit the following web addresses:

Google Analytics

Okefy uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

Google is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which guarantees compliance with the data protection level applicable in the EU.

Google Analytics uses "cookies", which are text files placed on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is generally transmitted to a Google server in the USA and stored there. Okefy uses Google Analytics with the extension "_anonymizeIp()", which ensures an anonymization of the IP address by shortening and excludes a direct personal relationship. As a result of the extension, your IP address will previously be reduced by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

If you do not agree to the use of Google Analytics, you can adjust your browser's cookie settings accordingly or deactivate the functions at https://tools.google.com/dlpage/gaoptout

For more information about Google's privacy policy, please visit the following web addresses:

Google Fonts

Okefy uses web fonts from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

Google is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which is intended to ensure compliance with the data protection level applicable in the EU.

When you visit a website, your browser loads the required web fonts into your browser to display texts and fonts correctly. To do this, your browser connects to Google and informs Google that our websites have been accessed via your IP address.

The use of Google Fonts is in the interest of a uniform and appealing representation of the web pages of Okefy. If your browser does not support Google Fonts or Web Fonts, your device uses a default font.

For more information about Google Fonts and Google's privacy policy, please visit the following Web sites:

The legal basis for the processing of personal data when using Google Fonts is Art. 6 para. 1 lit. a (consent) and lit. f GDPR (legitimate interest of Okefy).

Google reCAPTCHA

Okefy uses the service Google reCAPTCHA from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which guarantees compliance with the data protection level applicable in the EU.

Google reCAPTCHA serves to determine during the booking process of a ride whether the booking was made by a human person or whether the alleged customer is an improperly used computer ("bot"). Google takes this distinction by means of a small test, the so-called CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart ). To confirm a booking, for example, you must check a box or sort images according to a specific rule. To make it clear whether the visitor is a computer or a human being, Google uses data such as IP address, browser, screen resolution, click behavior and, if necessary, other necessary data (e.g. cookies). The data collected is transmitted to the Google server in the USA for processing.

If you do not agree to the storage of cookies, your browser's cookie settings can be adjusted accordingly.

For more information about Google's privacy policy, please visit the following web addresses:

Google Tag Manager

Okefy uses Google Tag Manager, a tool of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") to manage website tags via one interface. Google is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which guarantees compliance with the data protection level applicable in the EU.

The Google Tag Manager implements tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags that may collect data. However, the Google Tag Manager does not access this data.

For more information about Google's privacy policy, please visit the following web addresses:

Tawk.to

Okefy uses Tawk.to live chat of https://www.tawk.to to have online conversations with our clients. When you start a chat with us, we can ask you to provide us with your personal details. It`s necessary for providing a quality service from our side. All the information, you mention in chat stores at Tawk.to servers. The only way Okefy can influence your personal data security when it`s stores at Tawk.to servers – is your request to delete a chat history with your information from our account.

For more information about Tawk.to`s privacy policy, please visit the following web address:

Yandex.Metriсa

Okefy uses the Yandex.Metriсa analysis tool from Yandex, 16 Lva Tolstogo st., Moscow, Russia, 119021 ("Yandex").

When you visit our website, Yandex collects the data caused by your behavior. This includes a shortened IP address, browser data, click behavior, etc. In addition, cookies provide you with an ID that makes you recognizable. The data collected is stored on Yandex servers in the Russian Federation, where it is processed and made available to us. According to Yandex, no personal data will be used. The processed data enables us to improve the website and make it more pleasant for visitors.

If you do not agree to the storage of cookies, your browser's cookie settings can be adjusted accordingly.

For more information about Yandex's privacy policy, please visit the following web address:

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social media / social networks

Okefy maintains pages on social networks such as Google (Google+) or Facebook. The respective provider of the social network provides detailed information on which personal data are processed and how they are used.

Social network Facebook

Okefy uses services of the social network Facebook, which is operated by Facebook Inc, 1601 Willow Road, Menlo Park, CA 94025, USA ("Facebook"). Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for data processing in Europe. Facebook is certified for the "Privacy Shield" (https://www.privacyshield.gov/), which guarantees compliance with the data protection level applicable in the EU. Facebook's privacy information can be viewed here: https://www.facebook.com/about/privacy/ Via Facebook Messenger, you can contact us and exchange messages with Okefy.

This policy was last updated 20 July 2018